Below is a list of the most common questions we receive from customers. Can't find what you're looking for? Contact us directly!
Bikes & Features
Does my bike need to be adjusted when it arrives?
We take many steps to have a bike delivered as close to ready-to-ride as possible. As with any bike, shipping and normal use can make it possible for hardware to vibrate loose over time. With a periodic checks and adjustments, including after assembly, you can keep your bike in great shape so it's ready for any ride! Please check out your bike's Owner's Manual to see hardware torque specifications to keep your bike safe and fun to ride.
We also recommend getting an initial tune-up from a local, certified, and reputable bike mechanic within the first 80-160 km/50-100 miles. A tune-up that covers the most common adjustments (like brakes, spokes, derailleur, and tires) is a great way to keep your bike in great shape and keep you riding Rad!
Where can I compare all of the ebike models?
Click here to read our article about how to choose the best ebike for your needs!
Can I test ride a bike?
Yes! Check out our Where to Ride page to see our large network of rental and test ride locations, and to see if you're in our Rad Mobile At-Home Test Rides service area.
Where can I learn about the motors the bikes use?
Check out our article HERE to learn about our motors.
Do Rad Power Bikes ebikes have gears?
All of our bikes, except for the RadRunner & RadMission, use a Shimano 7-speed gearing system and thumb shifter.
Check out our article HERE to learn about the gear shifting system Rad Power Bikes uses and how it makes your ebike Rad.
How do I charge my battery?
Check out our Battery Charging Guide for steps on charging your battery.
Do ebikes require maintenance?
All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. Check out our article HERE to learn about bike maintenance, cleaning, and adjustments to keep you riding Rad!
Which bike would fit me?
Check out our Bike Fitting Guide to help you find a bike that fits you best.
Can I carry things or passengers on my bike?
Yes! Each model is designed with carrying cargo in mind. To find information related to your model, click HERE.
Where can I find the serial number on my bike?
The serial number is stamped into the metal of the frame, either at the front of the bike below the RAD badge, or on the underside of the bottom bracket. It is also listed on the outside of the bike box your bike was packaged in.
Click HERE to learn about storing your serial number and read about your bike's anti-theft features.
Do ebikes work in cold weather, rain, or on hills?
Yes! Click HERE to learn about riding our ebikes in various weather conditions or on hilly terrain.
Parts & Accessories
Does Rad Power Bikes sell accessories or replacement parts?
Yes! Click here to learn more.
Can I customize my bike by adding or removing parts?
Click here to learn about customizing your bike.
Payment & Shipping
What payment methods do you accept, and do you offer financing?
Click here to learn about accepted payment methods and financing options.
Where can I find shipping information?
Check out our Shipping Details page for more information, including details about international shipping, having your bike fully assembled, and more!
How can I contact Rad Power Bikes?
Rad Power Bikes is committed to helping you keep your bike in safe and working order. Check out our article for Getting Help, download your owner's manual HERE, or browse our Help Center, where you can use keywords to find guides to help with maintenance or troubleshooting.
You can also contact us and we'll help get you back up and running!
How can I get updates about new Rad Power Bikes product releases?
We're always working hard to develop new technologies to release the best ebikes on the market.
Do you have sales or offer discounts?
As a consumer-direct business, we make sure our products are priced competitively year-round, so you can be sure you're always getting the best deal on a high-quality bike.
What is your return policy and do you offer a warranty?
We hope you love our products as much as we do, but if it turns out that you need to return an item, click HERE to request a return.
We believe our ebikes are the best out there and our warranty policy is designed to support this. Take a look at our warranty terms below.
How do I create an account or check on an order?
A customer account allows current customers to review their previous orders. An account can be created before or after you purchase a bike. Click here to learn how to create an account, reset a password, and more.