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Rad Power Bikes - Import (Aug2023)

How can we help you?

How Do I Create an Account?

A customer account allows current European customers to review their previous order history. A customer account can be created or deleted at any time.

Activate Your Account During Checkout

  1. While you are placing your order, you can create an account.
  2. You will receive a confirmation email to verify your account creation.
    Misplaced your order confirmation email? No problem! Contact us via email! Our Customer Support team is more than happy to resend the account activation link to you. 
  3. This link will bring you to our website and ask you to create a password for the account. The email address on the order will be your username. Once you confirm the password, your account will be activated.

Log in to an Existing Account or Reset a Password

  1. Visit our Account Login page. You can also click on the login icon in the top right corner of the header on our website.
    English Account.png
  2. If you have already activated your account, then log in with your credentials.
  3. Click “Lost your Password?” if you need to reset the password on your account. Enter your account email address and click “Submit.”
  4. A password reset email will be automatically sent to you. Click the “Reset your Password” button in the email. This will direct you back to our website.
  5. Enter your new password and click “Submit.” You have now successfully reset your password!
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